Shipping & Delivery
Yana Glass ships custom glass, mirrors, acrylic and hardware safely and fast—nationwide. Below you’ll find production lead times, shipping methods, tracking, delivery appointments, and what to do on arrival. We keep it simple: clear timelines, careful packaging, and responsive support.
Quick facts: Free standard shipping to the 48 contiguous U.S. • Freight/LTL for large panes • Tracking on every order • Inspect on delivery for damage claims.
Where We Ship
- Free standard shipping to the 48 contiguous United States.
- Alaska, Hawaii & U.S. territories: contact us for a custom freight quote.
- PO boxes: not supported (glass ships via carriers that require a physical address).
Production Lead Times
Because every piece is made to order, fabrication comes first, then shipping. Typical business-day timelines:
Notes: Lead times may adjust for holidays, weather, or supply constraints. You’ll see your estimated ship window at checkout and on your order confirmation.
Packaging & Shipping Methods
Parcel Shipping
Small/medium pieces ship in reinforced cartons with foam, edge guards, and double-wall bracing via ground carriers (e.g., UPS/FedEx).
Freight / LTL
Large or heavy panes ship on custom crated A-frames or pallets. The carrier will contact you to schedule a curbside delivery window.
Tracking & Delivery Appointments
- Tracking: Emailed automatically when your order leaves our facility. You can also view it in your account.
- Freight deliveries: Carrier calls/texts to set an appointment. Curbside delivery is standard; bring assistance for large items.
- Address changes/redirects: Contact us before shipment; carrier reroute fees may apply after dispatch.
Inspect on Arrival (Important)
- Inspect immediately before signing—check corners, edges, and crate/box condition.
- Note any damage on the delivery receipt and take clear photos of the packaging and the part.
- Report within 48 hours to support@yanaglass.com with photos and your order number. We’ll arrange a no-cost replacement per our policy.
Keep all packaging until your claim is resolved—carriers may request inspection.
Split Shipments & Missed Deliveries
- Multiple boxes: Orders may ship in more than one carton/crate. Tracking will show each piece.
- Missed freight delivery: Carriers typically leave a notice and reschedule. Redelivery/hold fees may apply per carrier policy.
Shipping Costs
- Standard ground & LTL curbside: Free in the contiguous U.S.
- Upgrades: Expedited transit, liftgate, inside delivery, and special handling are available at checkout or by request.
- Remote areas: Surcharges may apply—shown before you place the order.
Frequently Asked Shipping Questions
Can you ship to job sites?
Yes—ensure someone is present during the delivery window to inspect and sign.
Do you offer expedited delivery?
For select items, yes. Contact us for rush fabrication and expedited transit options.
Will my order ship together?
Large orders may be split for safety or speed. You’ll receive tracking for every package/crate.
What if my address is hard to access?
Tell us at checkout—some locations require liftgate or smaller trucks. We’ll coordinate the right service.
Questions or Special Requests?
We’re here to help with timelines, access notes, rush options, and delivery coordination.
- Email: support@yanaglass.com
- Phone: +1-877 676 9262
- Hours: Mon–Fri, 9am–5pm EST
Last Updated: March 2025