Frequently Asked Questions

Yana Glass is your online source for custom-cut glass, mirrors, and shower doors. We craft to your specs, ship free across the contiguous U.S., and connect you with vetted pros for installation.

Our fabrication is based in Crystal City, NY, and we serve the 48 contiguous states with free shipping. For AK/HI or U.S. territories, contact us for a shipping quote.

We operate primarily online to keep pricing competitive and service nationwide. Browse full options on our website or request a quote for custom needs.

Custom glass & mirrors (table tops, shelves, cabinets, windows, shower enclosures), plus acrylic products and specialty items.

Yes—irregular shapes, cutouts, and precision-drilled holes for hardware are all available. Provide measurements or a template.

• Thickness: typically 1/8" to 3/4", depending on application
• Edges: flat-polished, beveled, pencil, ogee, waterfall, or seamed

Yes—tempered (safety) glass is available and recommended for doors, showers, and table tops.

Select a product, enter dimensions/options, and check out securely. For complex projects, request a custom quote.

Use our measurement guides and measure at least twice. For tricky layouts, ask about professional measurement.

Yes—contact support for template instructions and accepted materials.

• Standard glass: ~5–7 business days
• Custom cut glass: ~7–10 business days
• Custom shower doors: ~10–14 business days
• Specialty items: timeline provided at order

Add 7–10 business days for shipping.

Changes/cancellations are possible before fabrication begins. Rush may be available—contact us with your timeline.

Price depends on type, size, thickness, edge, and features. Enter specs online for an instant quote. Found a lower price for the same spec? Contact us—we’ll do our best to match.

We accept major cards, PayPal, and bank transfers for large orders. Financing via Affirm may be available at checkout.

Quotes include fabrication + standard shipping. Extras may apply for rush production, expedited delivery, or special handling.

Yes—free standard shipping to the 48 contiguous U.S. states.

Foam cushioning, corner protection, rigid bracing, and heavy-duty boxes or crates for larger pieces.

Photograph the product and packaging and contact us within 48 hours. We’ll arrange a free replacement promptly.

Presence is recommended (required for freight). You’ll receive tracking by email and in your account once shipped.

We connect you with vetted pros nationwide. Many products are DIY-friendly; for showers and large mirrors, pro install is recommended.

Typical tools: tape, level, drill, anchors, silicone. Some items include basic hardware; check the product page for specifics.

Use a quality cleaner or mild soap + water with a soft cloth; dry thoroughly. For showers, consider protective coatings and squeegee after use.

Glass can last indefinitely with proper care. Avoid abrasives to prevent scratches. Chips/cracks should be replaced for safety and appearance.

Phone: (800) 555-9876 • Email: support@yanaglass.com • Live chat during business hours (Mon–Fri, 9am–5pm EST).

Yes—designers, contractors, and businesses welcome. After delivery you’ll receive a review invite, or contact our team anytime with feedback.